Holidays shipping guide

Receive it for the holidays

Follow the shipping instructions below to ensure that your orders arrive on time! To arrive one time, all orders (excluding customisable and made to order) must be placed before 11:00 a.m. GMT.


Orders are typically processed and shipped within an estimated 5 - 7 business days as they are delivered to our warehouse, inspected for quality, packaged by our team and then shipped via standard or express shipping. 

Please note that we do not ship on Saturdays, Sundays, or Moroccan nationally observed holidays. All shipping guidelines below are estimates.*

 
DUE TO COVID-19 PRECAUTIONS, OUR CURRENT PROCESSING TIME IS APPROXIMATELY 5 - 7 BUSINESS DAYS.
Some mail carriers are experiencing service delays. Please track your shipments for updates.

Receive if for Christmas Day - arrives by Saturday, December 25th

  • Orders shipping to Morocco: place order before December 19th
  • Orders shipping outside of Morocco: 
    • If you choose standard shipping: place your order before December 10th
    • If you choose express shipping : place your order before December 14th

Receive if for New Year's Eve - arrives by Friday, December 31st 

  • Orders shipping to Morocco: place order before December 25th
  • Orders shipping outside of Morocco: 
    • If you choose standard shipping: place your order before December 15th
    • If you choose express shipping : place your order before December 17th

Processing Times per product 

Product Types

Processing Times

Details

General products

5 - 7 business days

product that are shipped from the artisans to us once an order is placed. Once received, they are  inspected for quality before preparing it for shipping

Ready to ship

2 - 4 business days

product that are already in our warehouse

Customizable

10 - 15 business days  

Products you can customize (add your initials, chose the design)

Made to order

see time needed per product on product description + 5 days processing time

Products that are not customizable but made to order by the artisan

 

FAQ

Where do we ship? See list of all countries we ship to here

International order customs and fees: Additional customs duties, fees, or taxes may be required upon delivery, depending on your location. These fees are the responsibility of the customer, and they are not included in the checkout process at this time.
Please keep in mind that all pricing are in euros (€) and you will be charged in euro (€). Please check the current exchange rate for your currency for a rough estimate.