FAQ

WHAT IS MYTINDY?

Glad you asked! MyTindy is an online platform that allows you to discover and buy articles from Morocco directly from the ones who made it: artisans, designers and small business owners. When you buy fromMyTindy, you support and empower independent makers.

All items that you see are shipped directly from Morocco to you and are carefully inspected by us before sending them to you.

YOUR ORDER

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Utilisez ce texte pour répondre de manière aussi détaillée que possible aux questions de vos clients.

If there is an item missing and it is not mentioned, contact us via chat or through this link https://mytindy.com/pages/contact-us

SHIPPING & DELIVERY

Your items are delivered from our Morocco where they are made by artisans, designers and small businesses .

Your items are delivered via our delivery partners. All items are carefully packed, and fragile items are put in suitable packages.

Retours et échanges

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The processing time of your order varies from 24 to 72 hours, unless your items are made to order (it will be written on the product description)

When you place your order, you will receive an order confirmation email.

A second email is sent to you once your order has left our warehouse. A tracking code will be sent to you in this email. The time it takes to receive your order varies depending on your shipping choice.

RETURNS AND EXCHANGES

Our articles are classified into 2 categories:

1. Finished products: these products are articles ready to be shipped.

2. Custom-made products: these products are made to order

Finished products can be returned within 7 days after receipt of the item. To be eligible for a refund, please contact us through this link https://mytindy.com/pages/contact-us y

You will be refunded when we receive the package and inspect it. As all articles are made by independent makers in Morocco, shipping costs to return your order is at your charge.

Something about returns: Returned items are your responsibility until we receive them. We, therefore, advise you to follow our <u>return procedure</u> carefully. We will refund the items at the price you purchased them.

The cost of the return depends on the size of your package and your geographical location.

We offer the possibility to take advantage of our preferential rates, for this contact us through this page https://mytindy.com/pages/contact-us